Let our claims team do the thinking for you.
At Holdfast we have a dedicated Claims Team to assist you, should the unthinkable happen.
Our Claims Team can take care of the entire claims process for you, from start to finish. By working closely with the insurance company, loss adjusters and repairers, we help you get the best outcome in your time of need. Our expert claims consultants have the experience and knowledge to get the job done and will keep you informed along the claim’s journey.
Should you wish to lodge your claim online, please select the type of claim you wish to make from the above forms above and provide the details of the loss. Once your claim is submitted, claim lodgements will be completed within 24 - 48 hours and notification will be provided to you once the insurer has notified us of the claim details and next steps.
Should your matter be urgent, please call our office on (08) 8273 0900 to discuss.
What are the essential steps to follow in the event of an incident:
Report
If it is an out of hours emergency and you require urgent towing or property assistance, please contact your insurer directly on:
Allianz - 13 10 00
CGU - 13 24 80
QBE - 133 723
NTI - 1800 684 669
Other insurers information can be located on your policy documents or their websites.
*If lodging directly through your insurer, please still notify Holdfast Insurance Brokers within 24 hours*
Act
Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. This may include notifying emergency services to assist you.
Don't
No matter what the circumstances of the incident are, do not admit liability even if you think it is your fault. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice their position.
Claim
Complete all claims documentation as soon as practicable (ensuring your ABN number and Input Tax Credit entitlement are included) and forward to Holdfast Insurance Brokers with any supporting documents.